Air Canada lounges reopening gradually

i By July 23, 2020 No Comments

Air Canada lounges featuring new biosafety protocols will be reopened gradually, the carrier announced today.

The Maple Leaf Lounge at Toronto Pearson, D gates will begin welcoming eligible customers on domestic and international flights on July 24. The Maple Leaf Lounges located in the domestic departure areas at Montréal-Trudeau International Airport (YUL) and Vancouver International Airport (YVR) are set to reopen in the coming weeks.

“We are pleased to welcome eligible customers again to one of our Maple Leaf Lounges at our primary Toronto Pearson hub. The Maple Leaf Lounge experience has been completely re-thought with a range of industry-leading biosafety measures in place for the safety of customers and employees alike,” said Andrew Yiu, vice-president, Product, Air Canada. “We are introducing electrostatic spraying in our lounges as part of our significantly enhanced cleaning procedures for additional peace of mind, and launching new touchless processes, such as the ability to order pre-packaged food directly to your seat from your smartphone. When the Air Canada Café reopens later this year, customers will also benefit from touchless self-entry, a process that we are looking to implement at other lounges. We will progressively reopen other Maple Leaf Lounges throughout our network starting with Montréal-Trudeau Airport and Vancouver International Airport by early fall in time for the expected resumption of more business travel.”

Air Canada’s Maple Leaf Lounge experience incorporates several multi-layered biosafety measures to enhance health and safety. Highlights include:

  • mandatory face coverings for customers and employees;
  • plexiglass partitions at welcome desks;
  • food and refreshments pre-packages to-go;
  • and a modified assisted beverage service.

In addition, attendants will continuously clean lounge seating and restrooms and enhanced cleaning measures include electrostatic units and medical-grade disinfectants. The new lounge services will also offer several touchless features, including presentation of all reading materials in digital format through PressReader.