Hilton introducing new program to elevate cleanliness standards

i By April 29, 2020 No Comments

Hilton has created a new program to deliver an elevated standard of cleanliness and disinfection in its properties around the world.

Hilton CleanStay with Lysol protection, as the program will be called in North America, is being developed in collaboration with RB*, maker of Lysol and Dettol, and in consultation with the Mayo Clinic. RB is sharing its know-how and scientific approach to cleaning practices and product offerings, while experts from Mayo Clinic’s Infection Prevention and Control team are advising and assisting in enhancing Hilton’s cleaning and disinfection protocols.

“Our first priority has always been the safety of our guests and team members,” said Christopher J. Nassetta, president and CEO, Hilton. “Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us and focus on enjoying the unforgettable experiences we have to offer—while protecting our Team Members who are on the front lines of hospitality.”

The company reports that Hilton CleanStay will build upon the already high standards of housekeeping and hygiene at Hilton properties worldwide, where hospital-grade cleaning products and upgraded protocols are currently in use.

While full details for the program are still in development and expected to be announced soon, hotel brand standards under consideration include:

  • Hilton CleanStay Room Seal: Add an extra measure of assurance by placing a room seal on doors to indicate to guests that their room has not been accessed since being thoroughly cleaned.
  • 10 High-Touch, Deep Clean Areas: Extra disinfection of the most frequently touched guestroom areas—light switches, door handles, TV remotes, thermostats and more.
  • De-clutter Paper Amenities: Remove pen, paper and guest directory; supplement with digital or available upon request.
  • Focus on Fitness Centers: Improved guidelines for disinfecting the hotel Fitness Center, possibly closing for cleaning multiple times daily and limiting the number of guests allowed in at one time.
  • Clean and Clean Again: Increase the frequency of cleaning public areas.
  • Guest-Accessible Disinfecting Wipes: Provide stations at primary entrances and key high traffic areas, for instance, a station to allow guests to wipe the elevator button before pressing.
  • Contactless Check-In: Hilton will double-down on its award-winning Digital Key technology for guests who desire to have a contactless arrival experience. Guests can check-in, choose their room, access their room with a digital room key and check-out using their mobile devices through the Hilton Honors mobile app at participating hotels. Hilton will continue to expand its Digital Key capabilities to common doors and access points throughout the hotels.
  • Innovative Disinfection Technologies: Hilton is exploring the addition of new technologies, like electrostatic sprayers, which use an electrostatically charged disinfecting mist, and ultraviolet light to sanitize surfaces and objects.

Additionally, hotel team members will be provided with personal protective equipment and enhanced training designed to protect their well-being.

Infographic of Hilton CleanStay with Lysol 10 high-touch, deep clean areas in the guestroom. Infographic © 2020Hilton.


*RB is the trading name of the Reckitt Benckiser group of companies.