Air Canada was named Best Airline in North America for the third consecutive year and recognized for the World’s Best Business Class Lounge, Best Airline Staff in Canada, Best Business Class in North America and Best Airline Cabin Cleanliness in North America at the 2019 Skytrax World Airline Awards ceremony held June 17, 2019 at the International Paris Air Show.
“I am very proud that Air Canada has been recognized as the Best Airline in North America for the third straight year and eighth time in ten years. The Skytrax World Airline Awards are global, highly regarded recognition. Our continued success winning these awards shows we have truly transformed Air Canada into a leading global carrier focused on a superior product offering and customer service excellence,” said Calin Rovinescu, president and chief executive officer, Air Canada. “I commend our 33,000 award-winning employees whose hard work transporting our customers safely and comfortably has awarded us best airline staff in Canada and is enabling us to compete effectively against some of the largest airlines in the world.”
Rovinescu also thanked the carrier’s customers for their loyalty and recognizing its efforts. “The fact Air Canada has been repeatedly voted the Best Airline in North America underscores our commitment to continue enhancing all aspects of the travel experience,” he said. “This includes such innovations as upgrades to our in-flight entertainment systems, the introduction of onboard Wi-Fi, new and refurbished lounges, streamlined airport processes, our narrow-body fleet renewal program, a new reservation system to vastly improve bookings management and, next year, a new loyalty program that we aim to make the industry’s best.”
The Star Alliance, of which Air Canada is a founding member, was also named world’s best airline alliance by Skytrax.
“Air Canada’s achievement of being named the Best Airline in North America for the eighth time is a remarkable achievement, and it is a fitting tribute for all Air Canada staff that they continue to receive such a vote of confidence from customers. We are also delighted to see Air Canada Signature suite in Toronto Pearson Airport recognized as the World’s Best Business Class Dining Experience,” said Edward Plaisted, CEO, Skytrax.
Skytrax World Airline Awards
The World Airline Awards are independent and impartial. Introduced in 1999, the program’s survey and the awards event are paid for by Skytrax. Airlines do not pay any entry or registration fee, and there are no fees or costs for airline use of the awards logos and results. More than 100 customer nationalities participated in the survey with 21.65 million eligible entries counted in the results. The most recent survey was in the field from September 2018 to May 2019. It was operated in English, French, Spanish, Russian, Japanese and Chinese.