Hilton today announced a series of new travel coordinator tools and program enhancements for Hilton for Business, its free global travel program designed for small- and medium-sized companies.

Since the launch of the program, Hilton has continuously gathered input from its 400,000+ members through internal customer studies, traveler research and competitive program analysis. This feedback revealed a clear set of needs: customers who arrange travel for their teams want tools built for that role, businesses want more flexibility over who can book and for whom, and leaders want clearer visibility into employee travel.

“At Hilton, we listen loudly to our customers and Hilton for Business members have been clear about what would make the program work even harder for them,” said Frank Passanante, senior vice president, global head of sales and HRCC, Hilton. “These news tools are a direct result of that feedback, especially the ability to book on behalf of someone else, which was the most requested capability. Our teams are acting quickly to deliver a full set of enhancements that provide a better digital experience and make managing business travel simpler for those who do it every day.”

The new Hilton for Business capabilities enable owners and administrators to:

• Book on behalf of travelers: Reserve stays for employees across their organization without needing separate logins or workarounds.
• View shared reservations: See upcoming reservations for their team in one place.
• Manage changes and cancellations: Modify or cancel reservations as plans shift, without having to rely on the traveler to make updates.
• See who’s on property: Gain visibility into employees’ current in-house stays, supporting duty of care while travelers are on the road.

Hilton plans to continuing investing in the program’s digital solutions. Future enhancements will introduce:

• Booking for travelers outside the program: Authorized users will be able to manage reservations for members and non-members of an organization’s Hilton for Business account.
• Additional travel coordinator and travel administrator functionality: New roles and capabilities that let businesses designate who manages travel without requiring owner-level access.
• An enhanced program dashboard: More visibility into employee Points earning and distributions and spend and booking activity, helping company owners and administrators manage budgets and make travel management easier.