Accor launches new wellbeing platform for North & Central America region

i By May 18, 2020 No Comments

Global hospitality leader Accor has launched a new wellbeing platform for its properties in North and Central America.

The program, called “All Stay Well,” focuses on the care and safety of guests and employees through the prevention of Covid-19.

Phase one of the integrated program includes:

  • Stringent new health and safety standards focused on 20 key guest and employee touchpoints throughout the hotel.
  • Oversight by a team of expert advisors to ensure maximum efficacy. The team includes Bureau Veritas, a leader in hygiene and cleanliness inspection; Dr. Amesh Adalja, senior scholar at the Johns Hopkins University Center for Health Security and a fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, senior corporate scientist, Food Safety and Public Health for Ecolab.
  • Validation under the new global ALLSAFE Cleanliness label, which confirms and commits to guests that the new standards have been met in Accor properties worldwide. All Accor hotels must apply the global and regional standards and be audited either by the Group’s operational experts or third-party auditors to achieve the new ALLSAFE label.
  • Rollout of a comprehensive, hands-on safety and hygiene training program to ensure that all employees worldwide have the skills and education necessary to protect themselves and all who visit the Group’s hotels.
  • Strategic partnership with AXA, a global leader in insurance, aimed at providing medical support to guests across 5,000 Accor guests will benefit from AXA’s advances in telemedicine through free access to medical teleconsultations, as well as access to AXA’s extensive medical networks, with tens of thousands of licensed healthcare professionals.
  • Interactive resource website at

“For more than 130 years, our loyal guests and employees at Accor properties across North and Central America have entrusted us with their care and safety. We have a longstanding tradition of setting new benchmarks for excellence in our industry and today is no different,” said heather McCrory, CEO, Accor North & Central America. “… Today, this means partnering with top experts, investing in research and insights, and rolling out new standards of safety, enhanced protocols and procedures which address our new reality–travel in a world with COVID-19.”

Moving forward, the company will partner with the leaders, innovators and disruptors who are rethinking what it means to live well.